Refunds and Returns Policy

At Kaia Vanities, we do not accept returns or provide refunds for change-of-mind purchases, incorrect selections, or products that are no longer wanted.

Natural Material Variations

Products made from natural materials may vary slightly in colour, tone, grain, texture, markings, and finish. The item you receive may look slightly different from product photography or from other items due to the natural characteristics of the material.

Minor variations that are consistent with the product description are not considered faults and are not eligible for a change-of-mind return or refund. By purchasing, you acknowledge and accept these natural variations.

If a product is materially different from its description, faulty, damaged, unsafe, or does not meet an Australian Consumer Law guarantee, this will not be treated as a change-of-mind request.

Faulty, Damaged, or Incorrect Items

If your item arrives damaged, faulty, incorrect, or materially different from its description, please contact us at info@kaiavanities.com as soon as possible with your order number, photos, and details of the issue.

We may request reasonable information or proof of purchase so we can assess the issue. Where required under the Australian Consumer Law, we will provide an appropriate remedy, which may include a repair, replacement, refund, or other remedy.

If an item needs to be returned for a valid consumer-law claim, we will provide return instructions.

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights or remedies available to you under the Australian Consumer Law or other applicable consumer-protection laws.